Seeing the path from referral to outcome
A performance view that organizes transfer activity around conversion, timing, facility, region, and staff—helping operational leaders understand where cases move smoothly and where follow-up may be needed.
01 / Two connected strengths
Client trust.Data clarity.
I’m Robert, a healthcare professional whose career has grown across client management, technical delivery, and business analysis. I bring equal weight to building strong client relationships and turning operational questions into useful reporting.
As a Senior Client Manager, my work was roughly split between client success and technical account management, and hands-on Amtelco programming. I owned hospital relationships, handled escalations, partnered directly with hospital directors, and led implementations from requirements through launch and ongoing support. As a Business Analyst, I now bring the same operational context to dashboards, reporting, data quality, and automation.
Healthcare client successSenior stakeholder relationshipsTechnical account managementImplementations & UATWorkflow improvementPower BI & Power QuerySQL & OracleZoho & Salesforce
02 / Two sides of the work
Relationships and reporting,
built for real operations.
My experience spans the client relationship and the systems behind it. These representative examples are generalized to respect patient, organization, and vendor confidentiality.
Making daily performance easier to interpret
A daily agent performance workbook that connects activity, outcomes, response times, staffing context, and data validation. Related dashboard work includes invoice holds, aging, and review priorities.
Taking healthcare implementations from need to launch
Partnered with hospital clients to discover requirements, translate workflows into system configuration, coordinate testing, and guide implementations through launch and ongoing support.
Owning the relationship when the work gets complex
Served as a direct on-call contact for hospital directors, led client and call reviews, resolved escalations, and improved workflows. Selected as one of two departmental representatives at a 2023 leadership meeting.
03 / How I work
From listening to
lasting improvement.
I work across the full cycle: build trust, define the need, deliver a usable solution, then stay close enough to make it better.
01
Partner
Build a clear picture of client goals, operating realities, stakeholders, and pain points.
02
Translate
Turn requirements into workflows, system changes, report definitions, and a practical plan.
03
Deliver
Coordinate implementation, testing, communication, and analytics with care and follow-through.
04
Support
Stay accountable through questions and escalations, validate the result, and improve it over time.
04 / Experience
One career.
Two strengths.
More than six years in healthcare client management and technical delivery, paired with a growing analytics and BI practice.
Business Analyst · AccessPoint Health / LifePoint Health
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Senior Client Manager · AccessPoint Health
Owned healthcare client relationships and technical delivery, including escalations, hospital stakeholder partnership, workflow design, Amtelco programming, and end-to-end implementations.
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Looking for a partner across clients and data?